Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

No Refunds

All sales are final. We do not offer refunds for any purchases unless the item received is defective or damaged.

Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at support@monsoonjewelry.store with your order number and clear photos of the issue.

After reviewing and approving your claim, we will provide a full refund to your original payment method or offer a replacement item at our discretion.

Exchanges

We do not offer direct exchanges. If an exchange is approved, customers may be required to place a new order for the desired item, subject to product availability.

Sale Items & Gift Cards

All sale items, clearance items, promotional purchases, and gift cards are final sale and are not eligible for refunds or exchanges.

European Union Customers

For orders shipped to countries within the European Union, customers may have statutory rights under applicable consumer protection laws. Where required by law, those rights will be honored.